If you need to cancel or reschedule your appointment, please contact reception on 6229 9844. If we are unable to take your call, please leave a voicemail and we will get back to you as soon as possible. You can also request cancellations or changes via text message or email even outside of normal business hours. We ask that you provide at least 24 hours’ notice for any cancellations or changes to your appointment. Late cancellations or missed appointments will incur a fee. Please note that fees can vary, as each practitioner manages their own cancellation policy.

If you are unable to attend your appointment, we ask that you notify reception as soon as possible by calling 6229 9844. If we’re unable to take your call, please leave a voicemail, or you can contact us via text message or email even outside of normal business hours. Appointments that are missed without notice will incur a fee. As each practitioner manages their own booking and cancellation policies, fees may vary. Providing notice, even at short notice, allows us the opportunity to offer the appointment time to another client and is greatly appreciated.

In most cases, appointments are not covered by Medicare. However, you may be eligible for a referral under a Chronic Condition Management Plan (CCMP) (previously known as an EPC or GP Management Plan). This referral is provided by your GP and allows access to a limited number of Medicare-rebated visits with allied health professionals. To be eligible for a CCMP referral, you must have a chronic or terminal medical condition (generally present for 6 months or longer) and hold a valid Medicare card. Examples of chronic conditions include diabetes, cancer, stroke, heart disease, and ongoing musculoskeletal conditions. What should I know about a CCMP referral? A referral is typically valid for up to 18 months from the date it is issued, unless otherwise specified by your GP. Medicare provides rebates for a maximum of 5 allied health visits per calendar year (January–December). These visits are shared across all allied health providers, not per practitioner. If your GP specifies a certain number of visits for a particular service, only those allocated visits can be claimed. Full payment is required at the time of your appointment. Your Medicare rebate can be processed after payment using our Medicare Easyclaim system. You will need to provide your valid Medicare card details.

A referral from your Doctor can be helpful for us to understand the reason for your visit, but it is not necessary to have a referral to book an appointment with any of our practitioners.